Customer Service Frequently Asked Questions

Employer FAQ

We’ve had a change in our recruiting personnel. How do I get all the usernames and passwords for our department?

For security reasons, we must ask that you send us an email requesting this information and we ask that you copy your supervisor as well. This is to protect your account information. Once we receive the email your usernames and passwords will be sent to you. If you have any further questions, please contact ClearedJobs.Net Customer Service.

We had a change in our management. How do we find out about our ClearedJobs.Net account?

Please contact ClearedJobs.Net Customer Service. Our representatives would be happy to answer your questions about your ClearedJobs.Net account and discuss all the services for which your company is registered. Among the many types of services we offer are job posting, resume search, brand building and Cleared Job Fairs.

My boss wants to start the process to enable our company to get security clearances for key employees. I have no idea where to begin. I found ClearedJobs.Net via an internet search. Can you help me?

Your company must be sponsored by a government agency or an approved contracting agency. In order to register with ClearedJobs.Net, your company must have a facility clearance (FCL). For further information, please check with the Office of Personnel Management.

Do you offer a free trial of your products and services to recruit security cleared professionals?

Yes, we have a test trial which allows a time-limited search of our security cleared resume database. You may apply for the test trial online at our website, ClearedJobs.Net. You can also contact our Sales department for more information on our resume database packages, job posting, brand building and other services.

Is your site fully Office of Federal Contract Compliance Program (OFCCP) capable?

The Department of Labor’s Employment Standard’s Administrations’ Office of Federal Contract Compliance Programs (OFCCP) is responsible for ensuring that contractors doing business with the Federal government do not discriminate and take affirmative action. ClearedJobs.Net is OFCCP capable with resume searching, job posting, and record keeping tools. For more information concerning OFFCP and recent alerts, you may go to the Department of Labor’s Employment Standard’s Administration’s page (ESA).

What percentage of Security Cleared Professionals on your site have a Top Secret security clearance or above?

78% of the cleared resumes on ClearedJobs.Net hold a Top Secret clearance or higher.

How are you different from other job boards?

ClearedJobs.Net is different in several ways:

We only work with facility cleared employers who are granted access to the ClearedJobs.Net resume database. Non cleared organizations are not eligible to use our database.
We are flexible and accommodating to our customer’s needs ranging for the large contracting companies with large recruiting teams to the smaller size company who has one person focused on doing the recruiting. Tell us what you want and what you need and we will work with you to provide the customized solution that will provide you with the right security cleared candidates.
We are very Customer Service focused. Our reputation is based on the simple principle that we are in business to serve the facility cleared employers, and security cleared job seeking professionals.

What can the facility cleared employers expect at a Cleared Job Fair?

ClearedJobs.Net produces many Cleared Job Fairs in the Baltimore Washington DC area. For a list of the Cleared Job Fairs, please visit: Cleared Job Fairs Schedule. Below is a listing of what is included for an employer exhibiting at a Cleared Job Fair:

The event is held exclusively for candidates with Active or Current U.S. security clearances.
On average over 500 security cleared candidates — the majority with Top Secret and higher!
There are high percentages of candidates who have completed a Polygraph examination.
Only facility cleared employers exhibit at the events.
After the event a CD-ROM of all participating security cleared candidates resume are provided within 48 hours of the event
Your Company’s name listed in all online and offline advertising
For each event a Job Seeker Handbook is produce listing your Company’s name, description, and a brief listing of current cleared positions, available in the facility cleared employer directory, will be distributed to all attendees
8’ x 10’ booth for display of your company information and candidate interviewing
Buffet Lunch & refreshments provided for all participating team members
Complimentary beverages provided throughout the event
Prompt, professional, and personal assistance from the ClearedJobs.Net staff

Call a ClearedJobs.Net sales representative for more information.

Job Seeker FAQ

Job Fairs

I cannot attend the Cleared Job Fair but would like to submit a resume for consideration. Is this possible?

If you register online for the Cleared Job Fair and post your resume, it will be included on a CD which is given to the participating facility cleared employers. You can also register on our site, post your resume and search for jobs online. For more information, contact ClearedJobs.Net Customer Service.

How can I tell which facility cleared employers are going to be at the Cleared Job Fair?

You can find the information you are looking for on the Cleared Job Fair Registration page. This information is also on the invitations sent to cleared job seekers prior to the Cleared Job Fair. If you need any assistance with Cleared Job Fair Registration or have any additional questions, please contact ClearedJobs.Net Customer Service.

How will you verify my security clearance?

The online questionnaire asks if you have a security clearance and it asks for the level of security clearance, but nothing more specific. The security clearance that you hold should be indicated on your resume and following the initial interview the employers will verify your security clearance As long as your security clearance is active or current, you are invited to attend the Cleared Job Fair. Just bring copies of resumes to pass along to the facility cleared employers. For more information click here: Cleared Job Fair.

I know your website states that only security cleared applicants can attend your Cleared Job Fairs. I have a security clearance. However, I would like to bring my co-worker, who does not currently have a security clearance, but they are under investigation for one. Will I be able to bring them along?

The facility cleared employers who attend our Cleared Job Fairs are only interested in people with current or active security clearances. If your friend has an interim security clearance they can attend the Cleared Job Fair. Unfortunately, if they are still in the adjudication process, they will not be able to attend.

I’d like job fair notices restricted to the state in which I live.

We do not restrict our Cleared Job Fair notices to specific areas. The reason for this is twofold. Security cleared personnel in other parts of the country travel to this area to attend the Cleared Job Fairs. Also, even though someone cannot attend the Cleared Job Fair they are still eligible to register for the Cleared Job Fair and upload their resume. All resumes that are uploaded are placed on a CD, and as a courtesy to security cleared professionals, are mailed to all facility cleared employers who attend the Cleared Job Fair. Our facility cleared employers are national and global so there are available security cleared positions all over the country and in various parts of the world.

We hope this helps explain why we send Cleared Job Fair notices to security cleared professionals regardless of their place of residence.

How do I register for a Cleared Job Fair?

Registering for a ClearedJobs.Net Cleared Job Fair is fast and easy. As long as you have an active or current security clearance you are eligible to attend. To register for the Cleared Job Fair, please click here: Security Cleared Professionals Cleared Job Fair Information.

At a Cleared Job Fair you can expect the following: a handbook with information on employers attending the job fair and positions they have available, seminars, held by a human resources expert, to help you in your career search. A few of the seminars are "How to Work a Job Fair," "Job Search Strategies," "Interviewing to Succeed," "Resume Tips and Tricks," and many more. Refreshments will also be available. For additional information about what to expect at a Cleared Job Fair contact ClearedJobs.Net Customer Service.

I just got this Cleared Job Fair notice and do not have time to attend. Why don’t you send notices out earlier?

We send out an enewsletter every three weeks which always lists the upcoming Cleared Job Fair. Then, once a security cleared professional registers for the job fair they receive a confirmation message. To ensure our newsletter is not going into your spam filter please add ClearedJobs.Net to your safe list.

We have discovered that many people with military email addresses do not receive certain email because it gets trapped behind a firewall. We always suggest using an additional email account with a service such as YAHOO.COM or HOTMAIL.COM to help facilitate email delivery. Our Cleared Job Fairs are also listed on the ClearedJobs.Net website.

Do you hold any Cleared Job Fairs out of the Washington DC area?

At the present time, we are not holding any Cleared Job Fairs outside of the Washington DC/Baltimore areas. If you are interested in getting your resume to some of the facility cleared employers at our Cleared Job Fairs you can still pre-register, as if you would be attending, and upload your resume. That way, it will be placed on the CD which is given to all the facility cleared employers attending the Cleared Job Fair. Here is the link for Cleared Job Fair Registration.

Another option is to register on ClearedJobs.Net as a security cleared professional. This is separate from Cleared Job Fair registration. If you register, you can search for jobs in your state of residence and, facility cleared employers in that area can have access to your resume. Our services are free to security cleared professionals and include many features such as:

Targeted Audience — Only facility cleared employers with security cleared positions, and security cleared facilities will be searching your resume on our secure database
Search Agents — Create job search agents to receive job postings by email according to your pre-selected criteria.
Online Jobs Inbox — Save security cleared positions in your account for later viewing or to apply for multiple positions at one time.
Confidentiality — You can choose to keep your contact information anonymous or hidden on your resume from facility cleared employers.
Activity — Go to ClearedJobs.Net and see how many times your resume has been viewed by facility cleared employers
Job Search Tips — Regularly scheduled newsletter with valuable information to help you in your security cleared career search.
Newsletter — Updating you on upcoming Cleared Job Fair information, career support articles and information, and information about industry networking events.

To register on ClearedJobs.Net, click this link: Cleared Security Cleared Professional Registration. If you have any questions, please don’t hesitate to contact ClearedJobs.Net Customer Service.

Security Clearances

I have an interim security clearance. Can I attend your Cleared Job Fairs or register on your website?

Yes, security cleared professionals with interim security clearances, can attend our Cleared Job Fairs as well as register on our website. For further information please contact ClearedJobs.Net Customer Service.

Prior to attending a Cleared Job Fair, how can I check the status of my security clearance?

The person best able to answer this question is the Facilities Security Officer (FSO) at your current or most recent place of employment. You might want to check the FAQ on the website of the Office of Personnel Management, which is the office that carries out the security clearance investigations. The Defense Security Services site also has a helpful FAQ.

Do I need a security clearance just to attend the Cleared Job Fair? I do not have a security clearance at this time. However I believe that I have some critical skills and experiences that might be of interest to your employers.

In order to be eligible to attend our Cleared Job Fairs you must have a current or active security clearance. There are two ways to obtain a security clearance: you must be sponsored by a facility cleared employer or be a member of the U.S. military. For further information on security clearances please see our Security FAQ.

I see some references to security clearances that I’m unfamiliar with. How are they different from what I currently have?

Each government agency has certain security clearances specific to that agency and the information they work with. These security clearances may, or may not be transferable. The security clearances required are listed in the job posting.

For further information you can check out the following links: Security FAQ and Wikipedia U.S. security clearance terms.

If you have additional questions, please don’t hesitate to contact ClearedJobs.Net Customer Service.

What is the difference between security clearance levels in terms of yearly salary?

The amount of yearly salary an employee receives is really an individual issue. Each facility cleared employer has their own set of standards and the contract limits that they can pay employees who are particular government contracts. Many things are included when salaries are determined. Skill set is a big determinant. In other words, what one facility cleared employer may pay for a certain security clearance level may not be what another facility cleared employer would pay. A "lower" security clearance level combined with a much sought after skill set may bring a higher salary. As stated earlier, this will vary by company and by individual.

I do not have a security clearance. Can I still take advantage of your cleared services?

ClearedJobs.Net’s focus is to work only with security cleared professionals who hold an active or current U.S. security clearance. However, your question is very common and we are happy to try to provide you with some direction on how to go about obtaining a security clearance.

Typically there are two ways to get a security clearance: through military service or by being sponsored by a defense contractor. The defense contractors typically post jobs that contain wording such as “U.S. Citizenship required” or “willing to have clearance processed”.

You will typically find these jobs posted on sites such as Monster.com and Hotjobs.com. Also Defense Contractors have many positions to fill which are important but do not require a security clearance. Some useful links for you to look at are listed below:

What is the process for applying for a security clearance? Is there a website to start the process or is there a physical address that you must go to, to apply?

An individual must be sponsored by a government agency or a contractor before the security clearance process is started. Following this the first step in applying for a security clearance is filling the many forms you must complete such as release forms, fingerprint cards, and an online application called an Electronic Personnel Security Questionnaire, e-QIP. The first place to start would be to go to the website of the Office of Personnel Management which is the current agency overseeing the security clearance process. You can also find information on the websites of the Joint Personnel Adjudication System (JPAS) and the Defense Security Service (DSS). ClearedJobs.Net also has a Security FAQ which will help answer some of your questions. The Facility Security Officer (FSO) at your place of employment is the person who will know what you will need to fill out and where it needs to be sent. You should work closely with the FSO during the security clearance process.

The company that sponsored my security clearance offered me a contract, which I do not want to accept. Since they sponsored my clearance, do I have to accept the contract?

We cannot advise you in this matter because we do not know the specifics of your employment contract. You will need to work with your facility security officer (FSO), on this matter and see if there is another contract you can work on or to learn more about your options. You may also want to check with your facility cleared employer’s human resources department. Some of these issues may have been addressed in your employment letter. Finally, you may want to check with the Office of Personnel Management (OPM).

Website

I am trying to login but I keep getting a message saying my login information is not recognized?

Please double-check the website address you are using. Our URL is www.ClearedJobs.Net. There are several job boards with very similar names. Is it possible you are registered with one of them? Also, you can click on the “Forget Your Login?” button and have your username and password automatically sent to you. You can also contact ClearedJobs.Net Customer Service for further assistance.

I’ve forgotten my username and password. Please email them to me.

For security reasons, ClearedJobs.Net is unable to provide your username and password. However, you can have it automatically sent to you. Simply use the “Forgot Your Login?” located on the ClearedJobs.Net home page. Your login information will be sent to your email address. If you need further assistance, please don’t hesitate to contact ClearedJobs.Net Customer Service.

If I am not registered on your site, how am I getting emails from you?

It is possible to receive emails from us without being a registered security cleared professional on ClearedJobs.Net. Periodically emails are sent to both current and potential customers. Your email address is in our database of potential customers. We do not want to cause any inconvenience so if you request it, we can remove your email from our database. However, if you would like to continue to receive periodic information regarding Cleared Job Fairs and other services, we encourage you to Register on ClearedJobs.Net so that you can take full advantage of the free services offered to security cleared professionals. Click here to register: Cleared Security Cleared Professional Registration. Please feel free to contact us if you need help with registration or have additional questions.

Can I register on your website?

If you have a current or active security clearance you are eligible to register on our website. Our services are free to cleared security cleared professionals and include many features such as:

Targeted Audience — Only facility cleared employers with security cleared positions and security cleared facilities will be searching your resume on our secure database
Search Agents — Create job search agents to receive jobs by email according to your pre-selected criteria.
Online Jobs Inbox — Save security cleared positions in your account for later viewing or to apply for multiple positions at one time.
Confidentiality — You can choose to keep your contact information anonymous or hidden on your resume from facility cleared employers.
Activity — Go to ClearedJobs.Net and see how many times your resume has been viewed by facility cleared employers
Organize — Save jobs in your account for later viewing or to apply for multiple security cleared positions at one time.
Job Search Tips — Regularly scheduled newsletter with valuable information to help you in your career search.
Newsletter — Updating you on upcoming Cleared Job Fair information, career support articles and information, and information about industry networking events.

To register click on the following link: Cleared Security Cleared Professional Registration. If your clearance has expired you can still register on websites such as Monster.com. If you have additional questions please don’t hesitate to contact ClearedJobs.Net customer service.

I would like to make an appointment with one of your recruiters.

We are not a recruiting firm. We are a cleared job service for security cleared professionals. Security cleared professionals can register on our site and upload their resumes. This way, facility cleared employers can have access to cleared resumes. Security cleared professionals can also attend our Cleared Job Fairs. All our services are free to security cleared job seekers.

Can I search for jobs on your site?

Yes, security cleared professionals can definitely search for jobs on the ClearedJobs.Net website. Just click on the Job Search tab at the top of the ClearedJobs.Net home page and follow the instructions. If you need assistance please contact ClearedJobs.Net customer service.

If I post my resume on your site, can I make it confidential?

Yes you can make your resume confidential if you post it on ClearedJobs.Net. On the Post Resume page you will find several drop-down menus. You can use those to keep your resume confidential. If you need additional information please contact ClearedJobs.Net customer service.

I applied for a cleared job that I saw on ClearedJobs.Net two weeks ago and I haven’t heard anything. Can you check on the status of my application?

When you apply for a job you see posted on ClearedJobs.Net, your application goes directly to the company who is doing the hiring. Employees of ClearedJobs.Net do not see your application. Recruiters see 100-150 resumes each day. They also attend many recruiting functions such as job fairs. They are extremely busy so it may take awhile for your application to get to the hiring managers.

I would like to cancel my account. I recently obtained a job.

Congratulations on your new position. Per your request, your account with ClearedJobs.Net has been cancelled. However, you are welcome to return to ClearedJobs.Net at anytime and reactivate your account. Also know that we will constantly be adding more information to the site to assist you in your security cleared profession. Please contact ClearedJobs.Net customer service if we can help you again in the future.

Since I have not been in the military can I still register on your website? I thought this website was just for persons connected to the military. I am a retired civil service employee.

ClearedJobs.Net is for cleared security cleared professionals with active or current security clearances. Many of our security cleared professionals are former military, but that is not a requirement. We welcome you to register on the site to look for security cleared opportunities. For more information on registration click here: Cleared Security Cleared Professional Registration

Military Transition

I have twelve more months of military duty. When should I start my job search?

It’s really never too early to start your career search. You can begin by building a network of contacts. Attending our Cleared Job Fairs is an excellent way to network and practice selling your skills. As for applying for jobs, the rule of thumb is when you’re 3 to 6 months from transition, you should begin to apply. ClearedJobs.Net has a Military Transition Manager on staff to help answer your questions.

Are defense contractors interested in hiring former military personnel?

Yes, absolutely. The training, experience, and security clearance status that former military personnel will bring to a position is very important to defense contractors. Also, many former military personnel are employed by defense contractors. They understand your situation and can be of help to you once you are employed.

Now that I’m leaving the military I will need a resume. How do I create one?

Talk to your friends and family members who already have resumes, They can help you develop yours. You should always have two resumes; one general and one targeting a particular job that you are interested in. The first step would be to have a look at the Industry News page on ClearedJobs.Net where you will find helpful tips on writing resumes, scan able resumes and other tips to assist you in your career search. There are other websites that can also provide you with other useful information, such as ACAP.com and About.com. Also you are encouraged to attend the Transition Assistance Program (TAP) classes offered by the TAP/ACAP offices. They will help you with all phases of your career search.

I’m currently stationed in the Washington DC area but when I transition out in a few months I want to move back to my home town in another state. Can ClearedJobs.Net still help me?

The jobs posted on ClearedJobs.Net are not just in the DC metro area. ClearedJobs.Net facility cleared employers have positions available throughout the United States and in other parts of the world. You just need to register as a security cleared professional and post your resume so the facility cleared employers can have access to it. You can also search for jobs in the locations of your choice. To register on the ClearedJobs.Net site click here: Cleared Security Cleared Professional Registration.

I’m transitioning out in about six months. I have no idea if my clearance will expire before then. I know it is up for renewal but I don’t know what is happening with it.

Please make sure you check with your security officer to find out the status of your clearance before you go on terminal leave. It is much harder to get this information once you are out. If your clearance is renewed, once you leave the military it is considered “current” for 24 consecutive months. Once the 24 months is up, if you are not using your clearance, it will expire. For further information please contact ClearedJobs.Net’s Military Transition Manager.

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